luckbd's Privacy Policy

1. What Information We Collect

luckbd may collect the following types of information:

• Identity Information: Name, date of birth, national ID number or passport details, required for account verification.
• Contact Information: Email address, mobile number, and physical address.
• Financial Information: bKash, Nagad, or Rocket account numbers — used only to process transactions.
• Usage Information: Login times, browsing activity, device details, IP address, and cookie data.
• KYC Documents: Photos of national ID, selfies, or other identity verification documents.

2. How We Collect Information

We collect information directly from you — through registration forms, login, deposit and withdrawal forms, and communications. Technical information may also be collected automatically via cookies and log files.

3. Purpose of Using Information

The collected information is used for the following purposes:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Preventing fraud, money laundering, and unauthorized activity.
• Providing bonuses, promotions, and personalized offers.
• Customer support and resolving technical issues.
• Complying with applicable laws and regulations.
• Improving platform quality and analyzing user experience.

4. Data Retention Period

luckbd retains your information for as long as your account is active and for as long as necessary after account closure to meet applicable legal obligations. Generally, information may be kept for at least five years after account closure for audit purposes. After that, data is securely deleted or anonymized.

5. Sharing Information with Third Parties

luckbd does not sell your information. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider.
• Identity Verification Services: Approved third-party services may be used for KYC verification.
• Legal Authorities: Information may be provided to relevant authorities under a court order or legal obligation.
• Fraud Prevention: Information may be shared with verification services that help prevent fraud and money laundering.

Outside the cases listed above, your information will never be shared without your written consent.

6. Data Security Measures

luckbd has adopted industry-standard technical and organizational measures to protect your information:

• SSL/TLS encryption is used for all data transmissions.
• Sensitive information is stored in encrypted form in the database.
• Only authorized personnel can access personal information.
• Regular security audits and vulnerability assessments are conducted.
• In the event of a data breach, swift action is taken through a defined process.

However, transmitting information over the internet is not entirely risk-free — we strive to ensure maximum security, but a complete guarantee cannot be given.

7. Cookie Policy

The luckbd website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for login sessions and security — the site cannot function properly without them.
• Functional Cookies: To remember your preferences and language settings.
• Analytical Cookies: To analyze user behavior and improve our services.

You can control cookies through your browser settings, but disabling certain cookies may cause some features of the site to not work properly.

8. Your Data Rights

As a user of the luckbd platform, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances — however, due to legal obligations, it may not always be possible to delete all information.
• Right to Restrict Processing: You may request that data processing be limited in certain cases.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Portability: You may request that the information you have provided be made available in a structured, commonly usable format.

To exercise any of the above rights, please contact our support team.

9. Account Closure and Data Deletion

If you wish to close your luckbd account, please submit a request via live chat or email. Even after account closure, some information may be retained for a specified period due to legal obligations. Once that period ends, all personal information will be securely deleted.

Please note — requests for account closure or data deletion may be temporarily suspended during ongoing investigations, disputes, or legal proceedings.

10. Protection of Minors

luckbd is intended only for persons aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please contact us.

11. Third-Party Links and Services

The luckbd website may have integrations with third-party payment services. These third-party providers have their own privacy policies and are responsible for their own data practices. We recommend that you read their privacy policies. luckbd is not responsible for the actions of third parties.

12. International Data Transfers

Some of our service providers may process data on servers located outside Bangladesh. In such cases, we ensure that your information is protected in accordance with the standards of this Privacy Policy and that applicable laws are followed.

13. Policy Changes and Notifications

luckbd reserves the right to change this Privacy Policy at any time. For significant changes, we will send a notification to your registered email address and note the updated date on this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend reviewing this Policy regularly so you stay informed about our latest data protection practices.